<> Refund Policy Thank you for choosing CollectiveGroveHub for your dining experience. We aim to deliver hot, fresh pizzas and friendly service through every order placed at collectivegrovehub.xyz. This Refund Policy explains how we handle refunds, cancellations, and exchanges for purchases made directly from our site or in our locations. If you have questions not covered here, you can reach us at +44 20 7946 0000 or via our address at Leicester Square Pizzeria, London, WC2H 7LT, United Kingdom. 1. Eligibility for refunds We offer refunds for orders that are not delivered, arrive significantly late, or are not prepared as described. If your order is incorrect, cold, or of poor quality due to an ingredient problem, please notify us within 48 hours of delivery with your order number and photos if possible. We review all claims and may request additional information before issuing a refund or replacement. 2. How to request a refund To request a refund, please contact our support team at +44 20 7946 0000 or email us through the contact form on collectivegrovehub.xyz. Include your order number, the date of purchase, a brief description of the issue, and any supporting photos. For in-person purchases, you can also request a refund at the location where you were served, provided you have the original receipt. 3. Processing timelines Refunds to the original payment method typically take 5–10 business days after approval, depending on your payment provider. For cash purchases at a store, refunds will be issued as store credit or a cash refund at the discretion of the staff at the time of resolution. 4. Cancellations Orders canceled before preparation begins may be eligible for a full refund to the original payment method or as store credit. If preparation has started, a partial refund may apply, reflecting the portion of the order already prepared and any non-refundable costs. Special events, promotions, or third-party orders may have unique cancellation terms, which will be communicated at the time of purchase. 5. Damaged or missing items If any item is missing or arrives damaged, contact us within 24 hours of delivery with your order details and evidence. We may offer a replacement, credit toward a future order, or a full refund for the affected items, as appropriate. Note that portions or toppings can vary slightly in each preparation due to kitchen standards; significant deviation from what was ordered will be addressed per the policy. 6. Exclusions and limitations The following are not eligible for refunds: orders delivered as described and complete, promotions where refunds were not offered, and issues arising from customer misuse or improper storage after delivery. We reserve the right to assess each case individually and may require the return of items before issuing a replacement or credit. In the event of a dispute, CollectiveGroveHub will make the final decision. 7. Exchanges We do not typically offer direct exchanges on pizzas in the same way as returns for other products. If you receive an incorrect item or an unacceptable substitution, we will offer a replacement or store credit. For multiple-item orders, we may require the return of the incorrect item in person or provide a credit toward a future purchase. 8. Delivery and pickup terms Refunds related to delivery delays depend on the estimated delivery window at the time of ordering. If a delivery is significantly late and the order quality is still intact upon arrival, we may offer a small courtesy credit rather than a full refund, at our discretion. For pickup orders, refunds are assessed based on the readiness and correctness of the order at the time of pickup. 9. Refund method and notification All refunds are issued to the original payment method whenever possible. If the original method is not available, we will discuss a suitable alternative such as store credit. You will be notified by email or phone once your refund is processed. 10. Privacy and data We handle personal data in accordance with our privacy guidelines and do not share your information beyond what is necessary to process a refund or replacement. If you need to update contact details or payment methods, contact us at +44 20 7946 0000 or through collectivegrovehub.xyz. 11. Last updated This policy is effective as of the latest update. If changes are made, we will post the updated policy at collectivegrovehub.xyz and notify customers where appropriate. Contact information If you have questions about these terms, please contact +44 20 7946 0000 or visit collectivegrovehub.xyz. Our offices are located at Leicester Square Pizzeria, London, WC2H 7LT, United Kingdom.